9. FAQ Policy Page
Last updated: Today
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across Ireland.
Do you offer returns?
Yes, Fiona Dublin offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include:
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Your name
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Your order number
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The reason for the return
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Photos if the item is damaged, faulty, or incorrect
Who pays for return shipping?
For change-of-mind returns, size changes, or unwanted items, the customer is responsible for the return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for the return shipment.
This does not affect your rights under applicable Irish and European consumer protection laws.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to your original payment method.
Please note that your bank or payment provider may require additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue, and clear photos of the item.
We will review the issue and help you with the next steps.